Talk to DuelCasino

Where to write

Everything routes through one inbox: [email protected]. There is no phone line and no ticket portal to register for. Write in English, from the address your account uses, and the desk can pull up your record straight away.

Live chat sits in the corner of every page. Use it when the answer is time-sensitive, a pending withdrawal or a bonus that has not landed. Use email when you need to attach something.

Reply times

Crypto queries need three things

Payment questions stall without them, so put them in the first message:

1. Which coin, and which network you sent it on.
2. The amount, and the wallet address it went to or from.
3. The transaction hash. Everything else we can look up ourselves.

A hash settles most questions in one exchange. Without it the desk is guessing at which of the day's transfers is yours.

Verification

Checks are handled over email. Expect to be asked for photo identification and something that confirms where you live, both readable corner to corner. Nobody here will ever ask for a seed phrase, a private key, a password or a one-time code. Treat any message that does as an impostor.

If gambling stops being fun

Say the word and the desk will set a deposit cap, pause the account or close it for good, no negotiation. Outside this site, GamCare, GAMSTOP and BeGambleAware are free, independent and answer to nobody here. You must be 18 or over to hold an account.

Write to us

The form below lands in the same inbox as the address above.